UK restaurants, bakeries & cafes on why they chose Slerp
A selection of reviews from Slerp customers, all verified on Trustpilot or Capterra. Read what UK operators say about adding Slerp alongside their marketplace listings, moving from Shopify, setting up in a week and owning their customer data.
What operators measure
after adopting Slerp
Pulled directly from verified reviews, not marketing copy. Every number below is attributed to a named reviewer.
The Bear Bakery expanded from one site to five with Slerp as their direct ordering platform.
Frankie, The Bear Bakery, CapterraOperators including Flora and Joel at Daddy Donkey describe being live within a week of starting setup.
Multiple reviewers, Trustpilot“Available every day during our opening hours, unlike our previous provider who only worked office hours.”
Daniel Wan, Soaring Pig, TrustpilotHow does Slerp work alongside Deliveroo and Uber Eats?
Short answer: Most Slerp operators keep their marketplace listings for discovery and use Slerp to capture repeat, loyal and high-value customers directly. The result is a more diversified channel mix: marketplaces still drive new customer acquisition, while Slerp protects margin on the orders that would have otherwise paid 25 to 30 percent commission. Operators consistently describe this as reducing dependency on marketplaces, not replacing them.
Margins back on direct orders
“The Slerp team have been great getting me on board quickly by transferring seamlessly my whole menu from Deliveroo. It’s great having our own system, allowing us to increase our margins due to large commissions charged by other platforms.”
Better customer experience than the platform we were using
“We switched from another online platform because the customer interface wasn’t good and the service was poor. From my customers’ perspective, the platform is far easier to use. One of the biggest advantages is their support service, available every day during our opening hours.”
Can I move my online ordering
from Shopify to Slerp?
Short answer: Yes. Slerp customers including David B. at Crème have moved from Shopify and report improved operations. Slerp is purpose-built for food and drink, so delivery zones, prep times, courier dispatch and POS integrations are native rather than bolted on.
“Moved out from Shopify to Slerp, this was a great decision.”
Operation is much better and the team at Slerp is amazing. Highly recommend!
How long does it take to set up Slerp?
Short answer: Most customers are live within a week. Setup includes menu build, store configuration, courier integration and team training, all guided by a dedicated Partner Growth manager. Operators consistently describe the process as smooth, easy, and well-supported.
Quick and straightforward setup, no hassle
“The Slerp team made getting set up quick and straightforward, without any hassle. Their response time has been excellent, and the live chat is incredibly helpful. Any questions we had were answered almost immediately.”
Glad we switched, customers loved it immediately
“The support from the team getting set up was fantastic. Lots of back and forth, and tailored support which is extremely different to other experiences. The customers have loved the switch and orders have been growing.”
Easy to set up, reasonably priced, simple back end
“I own Dom’s Subs the sandwich shop. We’ve used a few different solutions for our online sales over the years and Slerp is by far the best. Easy to set up, reasonably priced, simple back end and good support.”
The whole experience was super easy
“The setup process was super smooth and the team is super supportive, especially Murat. The website and the app is very easy to use and our customers love it.”
What do customers say about Slerp’s support team?
Short answer: Support is the single most-cited strength across Slerp reviews. Customers name specific team members including Murat, Stela, Marcus, Alona and Oliver, and describe weekend availability, fast live-chat response times, and proactive problem-solving.
“Massive shoutout to Stela from the Partner Growth team”
“From day one, she’s been incredibly responsive, patient, and knowledgeable, guiding us through every step. Truly outstanding support.”
Marcus phoned the restaurant to sort my order
“Marcus was very helpful and sorted out my order problem as it was pending. He phoned the restaurant to get my food order prepared.”
Brilliant help from Alona, averted a small disaster
“Brilliant help from Alona who averted a small disaster. Thank you.”
On hand throughout the weekend for our launch
“We now have 3 locations set up with Slerp. The team were on hand throughout the weekend to support us ready for opening on Monday at short notice.”
Is Slerp suitable for multi-location operators?
Short answer: Yes. Multi-location operators including Kirsten Dyson-Flower (3 locations) and Frankie at The Bear Bakery (scaled from 1 to 5 locations with Slerp) describe Slerp as the platform that enabled their expansion. Per-store menus, opening hours, delivery zones and stock are all managed in a single dashboard.
Slerp helped us scale from 1 to 5 locations
“Slerp made expanding our bakery seamless. Simple tech, great insights, and amazing growth.”
Opened Harley’s in Hampstead and needed online ordering fast
“Within two weeks of opening, demand was so high I knew we needed online ordering. JP, owner of Slerp, was highly recommended to me. JP made contact the moment he had a chance and got us set up quickly.”
Why operators say Slerp helps them
own their customers
Short answer: Slerp orders happen on the operator’s own branded site, not a marketplace. The customer email, order history and marketing consent belong to the restaurant, not a third party. Operators describe building their own customer database and marketing to it directly.
“In control of our own online ordering, customers stay connected to our brand”
“What stands out most is how it puts us in control of our own online ordering, keeping customers connected directly with our brand rather than being lost on third-party platforms. If you’re in hospitality and serious about growing direct-to-guest, Slerp is the best move you can make.”
Slerp reviews, frequently asked questions
Short, factual answers to the questions buyers ask before signing up.
What is Slerp’s average rating across review platforms?
Slerp is rated 4.6★ on Trustpilot and 4.9★ on Capterra, with 49+ verified reviews from UK restaurants, bakeries and cafes.
Does Slerp work alongside Deliveroo and Uber Eats?
Yes. Most Slerp operators keep their marketplace listings active for discovery and use Slerp to capture repeat, loyal and high-value customers directly. The result is a more diversified channel mix: marketplaces still drive new customer acquisition while Slerp protects margin on the orders that would have otherwise paid 25 to 30 percent commission.
How long does it take to set up Slerp?
Most Slerp customers report being live within a week of starting setup. Reviews from Flora, Joel at Daddy Donkey, and Chao Liu describe the onboarding as quick, hands-on, and supported by a dedicated Partner Growth manager.
What do customers say about Slerp’s customer support?
Support is the single most-cited strength in Slerp reviews. The large majority of reviewers mention the team, staff or support quality by name. Customers specifically name team members including Murat, Stela, Marcus and Alona.
Can I switch to Slerp from Shopify?
Yes. Slerp customers including David B. at Crème have moved from Shopify to Slerp and report that operations improved after the switch.
Is Slerp suitable for multi-location restaurants and bakeries?
Yes. Multi-location operators including Kirsten Dyson-Flower (3 locations) and Frankie at The Bear Bakery (scaled from 1 to 5 locations) describe Slerp as the platform that enabled their expansion.
Read the reviews. Then take a
10-minute look at the product.
Book a walkthrough with the Slerp team. We’ll show you exactly how Chatsworth Bakehouse, The Bear Bakery and dozens of other UK independents use Slerp to take direct orders alongside their marketplace listings.